Connexion Technologies - Frequently asked questions

FAQs · Glossary

General Questions

What is FTTH?

Fiber to the Home. Refers to the installation and use of fiber optical cable directly to the home. Fiber Optic wiring replaces the duplicate infrastructure that the Telephone and Cable companies have installed in the past in a neighborhood setting. Fiber has a higher bandwidth capacity and can easily transmit traditional applications like telephone, television, and internet, with plenty of capacity left over for applications in the future.

What happens if the electricity goes out?

A back up battery pack is installed as part of your fiber infrastructure in the box on the outside of your home. The manufacturer states that this battery unit can power your telephone for up to four hours of continuous run time.

Why are the service providers chosen by Connexion Technologies?

Connexion establishes a contract with your Developer/Home Owners Association who realizes the value of a fiber optic network within a community and contracted with Connexion when the community was being constructed. This contract allows Connexion to arrange for the delivery of communication services through their fiber optic infrastructure into the community. This means, services can be billed into the Home Owners Association dues, which offers you an approximately 30% lower rate than the local services providers (i.e. Time Warner, Comcast, Brighthouse, Bellsouth, Sprint, Verizon, etc.)

Developer Questions

How can I get collateral material on what FTTH is and to find out if Connexion will bring it to my community?

Please use the contact us form contained on this website, and one of our sales representatives for your area will contact you. You may also view the case studies on our various communities to learn more about the services provided by fiber.

How can I get more information regarding FTTH and how it can add to the value of the homes I am developing?

According to studies done by Corning and other various sources, a fiber infrastructure in your community adds $4000 to $7000 per lot. The Corning website provides more information on these studies. (View complete article, reference is on page 2, second paragraph)

Who do I call to get FTTH into the community that I am developing?

Email to Connexion@cnxntech.com or use the handy contact us form on this website.

What is the importance of Structured Wiring, and what is the additional cost to the builder?

Without Structured Wiring, the high tech, high-bandwidth pipe that we have brought into your property is negated. Looped or daisy chain wiring inside the home limits bandwidth and flexibility within the home. The advantage of a structured wiring system is to support and optimize utilization of communication, security and multimedia technologies available today and for the future based on nationally recognized standards. Structured wiring is also required to support different technology advancements such as smart home, security and others. This works toward future-proofing the home. Consistency of design, flexible layout and logic are the keys to structured wiring systems. The difference in cost is approximately $300 in labor and materials to include structured wiring in a home.

What's the difference between FTTH and Copper/Coaxial Cable?

There are many advantages to installing FTTH in your community. Fiber does not conduct electricity, has virtually unlimited bandwidth, is not affected by heat and cold, has a longer lifespan than copper or coax to name a few. Fiber installed by Connexion Technologies is incased in conduit - meaning extra protection against accidental damage. When Fiber is installed to the edge of the neighborhood or just to the curb and the remainder of the infrastructure is installed using copper, this creates an unnecessary bottleneck. The closer to the home you pull fiber, the more bandwidth opportunity you give the user, which is why we pull it all the way to the home.

Why does Connexion Technologies want an easement?

Connexion Technologies is an infrastructure provider instead of a service provider and requires a private communication easement. The easement also protects Connexion Technologies' investment in the fiber optic infrastructure.

Who is providing the services to my development?

Connexion Technologies has "gold star" regional service providers that they currently work with in various geographic areas. Connexion will choose the service providers for your community based on your customized service needs. Our approach reduces construction complexity and on-going maintenance costs while providing residents in the community with the unique ability to hold service providers accountable to service level and pricing guarantees. The Connexion model is attractive to first rate service providers due to the minimal capital investment required by the service providers, the ease of monitoring the fiber optic network, and ease of providing upgrades to residents with just a tap of the keys instead of rolling a truck. Connexion functions as an agent for the HOA by monitoring the performance of each of the providers. At any time if a provider should fall below service level standards, Connexion can pull a provider and find a new one to service your residents.

Homeowner Questions

What does the small box on the outside of my house do?

The Network Interface Device (NID) is the physical point on the side of the house that connects the fiber optics to the end user (i.e. phone, data, voice). This box is the property of Connexion Technologies and should not be opened, tampered with or destroyed. If there is a problem with your NID, please contact the Connexion Technologies Customer Care Center at 800.205.8698.

Why do I have to have a set top box?

The set top box provides access to the digital channels available through your television service provider.

How do I add more services to my internet, television, phone or security?

Contact the Connexion Technologies Customer Care Center at 800.205.8698.

Can my additional services be added to my HOA payment?

Your HOA payment is set within a contract between Connexion Technologies and the Home Owners Association for your community. Any upgrades are agreed to between the home owner and the service provider and will be billed directly to the home owner from the service provider.

My service(s) are not working, who do I call?

If any of your services go out, contact the service provider directly using their customer service number. In the event that your services are not repaired within a reasonable time frame, you may contact the Connexion Technologies Customer Care Center at 800.205.8698 to expedite the process.

What is a Service Activation Specialist and why do I need to have them come to my house?

A Service Activation Specialist is a Connexion Technologies employee that comes to visit with new homeowners to help them get their services activated. The Service Activation Specialist comes to your home to ensure that you have proper education on everything your new fiber connected home has to offer. They can answer questions about your providers, getting upgrades, and what applications are coming in the future and will be available over fiber optic networks. Connexion Technologies welcomes feedback from its users and appreciates the opportunity to learn more about what future communications services owners would like to see in their community.

Why are my services billed through my HOA?

Connexion Technologies and your HOA worked out an agreement in conjunction with the developer of your community to provide services to each homeowner. By billing these services through the HOA, Connexion is able to get a discounted bulk rate on your services and pass those savings on to the homeowner.

How is Connexion Technologies different from my local (Phone, Internet, Television, or Security) company?

Connexion Technologies provides the infrastructure and brings in service providers who use that infrastructure to deliver the service. This helps Connexion ensure the quality of the services delivered and keeps the prices for those services low.

I have your internet service, how do I switch it to AOL or Earthlink, etc.?

You can still subscribe to AOL or Earthlink's services, but you will still have internet service from Connexion's service provider.

I have always had AOL email, can I keep my email address?

To keep your AOL email address you must continue to subscribe to AOL's services. This does not mean that they will be your service provider, your internet service will still be through Connexion's service provider.

Can I get local cable service or service from my local phone company?

You may call your cable company and request service from them. With a valid contract, Connexion Technologies will work with your cable company to make sure they do not damage the current infrastructure when coming to your house. Connexion will grant them access across the private easement on your property.